{"product_id":"copy-of-project-management-metrics-kpis-and-dashboards-a-guide-to-measuring-and-monitoring-project-performance-3rd-edition-and-4th-edition","title":"2in1 Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance, 3rd Edition and 4th Edition","description":"\u003cdiv class=\"a-fixed-left-grid\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"a-fixed-left-grid-inner\" data-mce-fragment=\"1\"\u003e\n\u003cdiv id=\"ppdFixedGridRightColumn\" class=\"a-fixed-left-grid-col a-col-right\" data-mce-fragment=\"1\"\u003e\n\u003cdiv id=\"bookDescription_feature_div\" class=\"celwidget\" data-feature-name=\"bookDescription\" data-csa-c-id=\"nfw2zl-6ccvkj-5gdra7-j567wk\" data-cel-widget=\"bookDescription_feature_div\" data-mce-fragment=\"1\"\u003e\n\u003cdiv data-a-expander-name=\"book_description_expander\" data-a-expander-collapsed-height=\"140\" class=\"a-expander-collapsed-height a-row a-expander-container a-spacing-base a-expander-partial-collapse-container\" data-mce-fragment=\"1\"\u003e\n\u003cdiv aria-expanded=\"false\" class=\"a-expander-content a-expander-partial-collapse-content\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"a-fixed-left-grid\"\u003e\n\u003cdiv class=\"a-fixed-left-grid-inner\"\u003e\n\u003cdiv class=\"a-fixed-left-grid-col a-col-right\" id=\"ppdFixedGridRightColumn\"\u003e\n\u003cdiv data-cel-widget=\"bookDescription_feature_div\" data-csa-c-id=\"4vgtxq-78pdsn-kxp11d-u92c92\" data-csa-c-is-in-initial-active-row=\"false\" data-csa-c-asin=\"1628251840\" data-csa-c-slot-id=\"bookDescription_feature_div\" data-csa-c-content-id=\"bookDescription\" data-csa-c-type=\"widget\" data-feature-name=\"bookDescription\" class=\"celwidget\" id=\"bookDescription_feature_div\"\u003e\n\u003cdiv class=\"a-expander-collapsed-height a-row a-expander-container a-spacing-base a-expander-partial-collapse-container\" data-a-expander-collapsed-height=\"140\" data-a-expander-name=\"book_description_expander\"\u003e\n\u003cdiv class=\"a-expander-content a-expander-partial-collapse-content\" aria-expanded=\"false\"\u003e\n\u003csection class=\"page-section product-long-description\" id=\"description-section\"\u003e\n\u003cdiv class=\"description\"\u003e\n\u003csection class=\"page-section product-long-description\" id=\"description-section\"\u003e\n\u003cdiv class=\"description\" style=\"text-align: center;\"\u003e\n\u003cspan style=\"color: #000000;\"\u003e\u003cb\u003eProject Management Metrics, KPIs,and Dashboards\u003c\/b\u003e\u003c\/span\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cb\u003eEnables readers to easily understand and implement essential strategies on measuring project management performance\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cb\u003eTHIS PACKAGE INCLUDE 2 EBOOK\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e1.Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance, 3rd Edition\u003c\/b\u003e\u003c\/p\u003e\n\u003csection id=\"description-section\" class=\"page-section product-long-description\"\u003e\n\u003cdiv class=\"description\"\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003eHarold Kerzner’s essential strategies on measuring project management performance\u003c\/b\u003e\u003c\/p\u003e\n\u003csection class=\"page-section product-long-description\" id=\"description-section\"\u003e\n\u003cdiv class=\"description\"\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003eHarold Kerzner’s essential strategies on measuring project management performance\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eWith the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers. \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThis third edition of Kerzner's groundbreaking work,\u003cspan\u003e \u003c\/span\u003e\u003ci\u003eProject Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance\u003c\/i\u003e, helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them. Plus, this edition includes new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility.\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e•  Offers comprehensive coverage of the different dashboard types, design issues, and applications\u003c\/p\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eProvides full-color dashboards from some of the most successful project management companies, including IBM, Microsoft, and others\u003c\/li\u003e\n\u003cli\u003eAligns with PMI’s\u003cspan\u003e \u003c\/span\u003e\u003ci\u003ePMBOK® Guide\u003c\/i\u003e\u003cspan\u003e \u003c\/span\u003eand stresses value-driven project management\u003c\/li\u003e\n\u003cli\u003ePPT decks are available by chapter and a test bank will be available for use in seminar presentations and courses\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003eGet ready to bolster your awareness of what good metrics management really entails today—and be armed with the knowledge to measure performance more effectively.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"page-section companion-sites\" id=\"companion-sites-section\"\u003e\n\u003ch2 class=\"section-title\"\u003e\u003cbr\u003e\u003c\/h2\u003e\n\u003cdiv\u003e\n\u003cdiv class=\"companion-sites-block\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"page-section section-author-wr\" id=\"author-section\"\u003e\n\u003cdiv class=\"page-section-content section-author\"\u003e\n\u003ch2 class=\"section-title collapsed\" data-target=\"#author-section-item\" data-toggle=\"collapse\"\u003e\u003cbr\u003e\u003c\/h2\u003e\n\u003cdiv class=\"collapse\" id=\"author-section-item\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"page-section\" id=\"content-section\"\u003e\n\u003cdiv class=\"page-section-content\"\u003e\n\u003ch2 class=\"section-title collapsed\" data-target=\"#content-section-item\" data-toggle=\"collapse\" style=\"text-align: left;\"\u003eTABLE OF CONTENTS\u003c\/h2\u003e\n\u003cdiv class=\"collapse\" id=\"content-section-item\"\u003e\n\u003cp style=\"text-align: left;\"\u003ePREFACE ix\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e1 The Changing Landscape of\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eProject Management 1\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChapter Overview 1\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.0 Introduction 1\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.1 Executive View of Project Management 2\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.2 Complex Projects 5\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eComparing Traditional and Nontraditional Projects 5\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDefining Complexity 8\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eTrade-offs 10\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSkill Set 10\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eGovernance 11\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDecision Making 11\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eFluid Methodologies 12\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.3 Global Project Management 12\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.4 Project Management Methodologies and Frameworks 14\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eLight Methodologies 16\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eHeavy Methodologies 17\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eFrameworks 17\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.5 The Need for Effective Governance 20\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.6 Engagement Project Management 20\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.7 Customer Relations Management 23\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.8 Other Developments in Project Management 23\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.9 A New Look at Defining Project Success 25\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSuccess Is Measured by the Triple Constraints 25\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eCustomer Satisfaction Must Be Considered as Well 26\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eOther (or Secondary) Factors Must Be Considered as Well 26\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSuccess Must Include a Business Component 26\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003ePrioritization of Success Constraints May Be Necessary 27\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Definition of Success Must Include a “Value” Component 28\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eMultiple Components for Success 29\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Future 30\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.10 The Growth of Paperless Project Management 30\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.11 Project Management Maturity and Metrics 32\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.12 Project Management Benchmarking and Metrics 36\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eBest Practice versus Proven Practice 37\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eBenchmarking Methodologies 38\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e1.13 Conclusions 42\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e2 The Driving Forces for Better Metrics 43\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChapter Overview 43\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e2.0 Introduction 43\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e2.1 Stakeholder Relations Management 44\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e2.2 Project Audits and the PMO 56\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e2.3 Introduction to Scope Creep 57\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDefining Scope Creep 57\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eScope Creep Dependencies 60\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eCauses of Scope Creep 60\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eNeed for Business Knowledge 62\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eBusiness Side of Scope Creep 62\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eWays to Minimize Scope Creep 63\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e2.4 Project Health Checks 64\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eUnderstanding Project Health Checks 65\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eWho Performs the Health Check? 67\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eLife Cycle Phases 67\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e2.5 Managing Distressed Projects 69\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eRoot Causes of Failure 70\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDefinition of Failure 71\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eEarly Warning Signs of Trouble 72\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSelecting the Recovery Project Manager 73\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eRecovery Life Cycle Phases 74\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3 Metrics 83\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChapter Overview 83\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e3.0 Introduction 83\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.1 Project Management Metrics: The Early Years 84\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.2 Project Management Metrics: Current View 87\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eMetrics and Small Companies 88\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.3 Metrics Management Myths 88\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.4 Selling Executives on a Metrics Management Program 89\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.5 Understanding Metrics 91\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.6 Causes for Lack of Support for Metrics Management 95\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.7 Using Metrics in Employee Performance Reviews 96\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.8 Characteristics of a Metric 97\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.9 Metric Categories and Types 99\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.10 Selecting the Metrics 101\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.11 Selecting a Metric\/KPI Owner 105\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.12 Metrics and Information Systems 106\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.13 Critical Success Factors 106\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.14 Metrics and the PMO 109\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.15 Metrics and Project Oversight\/ Governance 112\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.16 Metrics Traps 113\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.17 Promoting the Metrics 114\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e3.18 Churchill Downs Incorporated’s Project Performance Measurement Approaches 114\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eToll Gates (Project Management–Related Progress and Performance Reporting) 116\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e4 Key Performance Indicators 121\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChapter Overview 121\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.0 Introduction 121\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.1 The Need for KPIs 122\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.2 Using the KPIs 126\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.3 The Anatomy of a KPI 128\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.4 KPI Characteristics 129\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eAccountability 130\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eEmpowered 131\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eTimely 131\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eTrigger Points 131\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eEasy to Understand 132\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eAccurate 132\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eRelevant 133\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSeven Strategies for Selecting Relevant Key Performance Indicators 134\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003ePutting the R in KPI 135\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eTake First Prize 137\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.5 Categories of KPIs 137\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.6 KPI Selection 138\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.7 KPI Measurement 144\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.8 KPI Interdependencies 146\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.9 KPIs and Training 148\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.10 KPI Targets 149\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.11 Understanding Stretch Targets 152\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.12 KPI Failures 154\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.13 KPIs and Intellectual Capital 155\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.14 KPI Bad Habits 157\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eKPI Bad Habits Causing Your Performance Measurement Struggles 158\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e4.15 BrightPoint Consulting, Inc.—Dashboard Design: Key Performance Indicators and Metrics 163\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eIntroduction 163\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eMetrics and Key Performance Indicators 164\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eScorecards, Dashboards, and Reports 165\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eGathering KPI and Metric Requirements for a Dashboard 166\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eInterviewing Business Users 166\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003ePutting It All Together—The KPI Wheel 167\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eStart Anywhere, but Go Everywhere 167\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eWheels Generate Other Wheels 170\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eA Word about Gathering Requirements and Business Users 170\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eWrapping It All Up 171\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e5 Value-Based Project Management Metrics 173\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChapter Overview 173\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.0 Introduction 173\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.1 Value over the Years 175\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.2 Values and Leadership 176\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.3 Combining Success and Value 179\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.4 Recognizing the Need for Value Metrics 183\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.5 The Need for Effective Measurement Techniques 186\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.6 Customer\/Stakeholder Impact on Value Metrics 191\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.7 Customer Value Management 192\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.8 T he Relationship between Project Management and Value 197\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.9 Background of Metrics 202\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eRedefining Success 203\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eGrowth in the Use of Metrics 204\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.10 Selecting the Right Metrics 208\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.11 The Failure of Traditional Metrics and KPIs 212\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.12 The Need for Value Metrics 212\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.13 Creating a Value Metric 213\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.14 Presenting the Value Metric in a Dashboard 221\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.15 Industry Examples of Value Metrics 221\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.16 U se of Crisis Dashboards for Out-of-Range Value Attributes 227\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.17 Establishing a Metrics Management Program 228\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.18 Using Value Metrics for Forecasting 230\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.19 Metrics and Job Descriptions 232\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.20 Graphical Representation of Metrics 232\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e5.21 Creating a Project Value Baseline 245\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Performance Measurement Baseline 246\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eProject Value Management 246\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Value Management Baseline 247\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSelecting the Value Baseline Attributes 250\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e6 Dashboards 253\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChapter Overview 253\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.0 Introduction 253\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.1 How We Process Dashboard Information 258\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.2 Dashboard Core Attributes 258\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.3 The Meaning of Information 259\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.4 Traffic Light Dashboard Reporting 261\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.5 Dashboards and Scorecards 263\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDashboards 264\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eScorecards 264\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSummary 264\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.6 Creating a Dashboard Is a Lot like Online Dating 266\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eFinding Out the Needs of the Stakeholders 266\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eMaking a Connection 267\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChoosing Your Key Performance Indicators 267\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSelecting Your Visuals 268\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eBuilding on the Momentum 268\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eMaintenance 268\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.7 Benefits of Dashboards 269\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.8 Is Your BI Tool Flexible Enough? 269\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eA Flexible BI Tool–What Does It Mean and Why Does It Matter? 269\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eWhy Is Flexibility So Important? 270\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eStay Up to Speed with Your Changing Business Needs 271\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eBe Independent (with Fewer Tools and Users Involved to Get Your Job Done) 272\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eAdapt to Each and Every User 272\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eBe Ready for the Unknown 272\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.9 Rules for Dashboards 273\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.10 T he Seven Deadly Sins of Dashboard Design and Why They Should Be Avoided 273\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDeadly Sin #1: Off the Page, Out of Mind 274\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDeadly Sin #2: And This Means . . . What? 274\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDeadly Sin #3: Right Data, Wrong Chart 274\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDeadly Sin #4: Not Making the Right Arrangements 274\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDeadly Sin #5: A Lack of Emphasis 275\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDeadly Sin #6: Debilitating Detail 275\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDeadly Sin #7: Not Crunching the Numbers 275\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.11 B rightPoint Consulting, Inc.: Designing Executive Dashboards 276\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eIntroduction 276\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDashboard Design Goals 276\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDefining Key Performance Indicators 277\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDefining Supporting Analytics 277\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChoosing the Correct KPI Visualization Components 278\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eSupporting Analytics 280\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eValidating Your Design 283\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.12 All That Glitters Is Not Gold 285\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.13 Using Emoticons 309\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.14 Misleading Indicators 311\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.15 Agile and Scrum Metrics 312\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.16 Data Warehouses 314\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.17 Dashboard Design Tips 315\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eColors 315\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eFonts and font size 316\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eUse Screen Real Estate 316\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eComponent Placement 317\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.18 TeamQuest Corporation 317\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eWhite Paper #1: Metric Dashboard Design 318\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eWhite Paper #2: Proactive Metrics Management 329\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.19 Logi Analytics, Inc.: Dashboard Best Practices 338\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eExecutive Summary 338\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eIntroduction—What’s New about Dashboards? 340\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eHow Modern Is the Modern Dashboard? 340\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Dashboard versus the Spreadsheet 342\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDesigning the Dashboard 342\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Business-Driven Dashboard 343\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Implications for the IT Provider 345\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eImplementing the Dashboard 345\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eOrganizational Challenges 346\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eCommon Pitfalls 347\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eJustifying the Dashboard 348\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eReturn on Investment 348\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eEnsuring Service-Level Agreements 349\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eConclusion 349\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.20 A Simple Template 350\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.21 Summary of Dashboard Design Requirements 350\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Importance of Design to Information Dashboards 350\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Rules for Color Usage on Your Dashboard 353\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Rules for Graphic Design of Your Dashboard 355\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Rules for Placing the Dashboard in Front of Your Users—The Key to User Adoption 356\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThe Rules for Accuracy of Information on Your Dashboard 357\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.22 Dashboard Limitations 357\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.23 The Dashboard Pilot Run 360\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.24 Evaluating Dashboard Vendors 361\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e6.25 New Dashboard Applications 363\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e7 Dashboard Applications 365\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChapter Overview 365\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e7.0 Introduction 365\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e7.1 D ashboards in Action: Dundas Data Visualization 366\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e7.2 Dashboards in Action: PieMatrix, Inc. 366\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e7.3 PieMatrix Overview 378\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003ePieMatrix Executive Dashboard 378\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eExecutive Dashboard and To-Do List—Where Does All This Data Come From? 389\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eProject—Governing and Executing Complex Projects in a Visual and Friendly Way 392\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eProject—Planning the Project 396\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eProject—Breaking Down Silos 399\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eAuthoring—Where the Best Practice Content Comes From 405\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eFrom Authoring Back to the Executive Dashboard 405\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e7.4 D ashboards in Action: International Institute for Learning 408\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cb\u003e8 The Portfolio Management PMO and Metrics 413\u003c\/b\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eChapter Overview 413\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e8.0 Introduction 413\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e8.1 Critical Questions 414\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e8.2 Value Categories 414\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e8.3 Portfolio Metrics 416\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e8.4 Measurement Techniques and Metrics 419\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e8.5 Crisis Dashboards 419\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDefining a Crisis 420\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eIndex 425\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"page-section section-author-wr\" id=\"author-section\"\u003e\n\u003cdiv class=\"page-section-content section-author\"\u003e\n\u003ch2 class=\"section-title collapsed\" data-target=\"#author-section-item\" data-toggle=\"collapse\"\u003e\u003cbr\u003e\u003c\/h2\u003e\n\u003cdiv class=\"collapse\" id=\"author-section-item\"\u003e\n\u003cp\u003e\u003cstrong\u003e2.Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance, 4th Edition\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"page-section\" id=\"content-section\"\u003e\n\u003cdiv class=\"page-section-content\"\u003e\n\u003csection class=\"page-section product-long-description\" id=\"description-section\"\u003e\n\u003cdiv class=\"description\"\u003eProject Management Metrics, KPIs,and Dashboards\n\u003cp\u003eEnables readers to easily understand and implement essential strategies on measuring project management performance\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eProject Management Metrics, KPIs, and Dashboards\u003c\/i\u003e provides complete coverage of what metrics and KPIs are and how to use them effectively, offering comprehensive coverage of the different dashboard types, design issues, and applications that ­readers may come across during practical application of the concepts. To aid in seamless reader comprehension, the work includes full-color dashboards from some of the most successful project management companies. As a modern resource, the work aligns with PMI’s PMBOK\u003csup\u003e®\u003c\/sup\u003e Guide and stresses value-driven project management.\u003c\/p\u003e\n\u003cp\u003eWritten by the leading authority in the field, sample topics covered in the work are as follows:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eStakeholder relations management, effective metric measurements, selecting the right project metrics, innovation metrics, and how to become and stay agile\u003c\/li\u003e\n\u003cli\u003eComparing traditional and nontraditional projects, defining complexity, decision making, fluid methodologies, global project management, and project management methodologies\/frameworks\u003c\/li\u003e\n\u003cli\u003eCustomer relations management, a new look at defining project success, and why customer satisfaction must always be considered\u003c\/li\u003e\n\u003cli\u003eScope creep, scope creep dependencies, causes of scope creep, the business side of scope creep, and ways to minimize scope creep\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor project managers across all industries, \u003ci\u003eProject Management Metrics, KPIs, and Dashboards\u003c\/i\u003e is a valuable resource on the subject that will bolster your awareness of what good metrics management really entails and arm you with the important knowledge needed to measure and communicate performance more effectively.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"page-section section-author-wr\" id=\"author-section\"\u003e\n\u003cdiv class=\"page-section-content section-author\"\u003e\n\u003ch2 class=\"section-title collapsed\" data-target=\"#author-section-item\" data-toggle=\"collapse\"\u003e\u003c\/h2\u003e\n\u003cdiv class=\"collapse\" id=\"author-section-item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"page-section\" id=\"content-section\"\u003e\n\u003cdiv class=\"page-section-content\"\u003e\n\u003ch2 class=\"section-title collapsed\" data-target=\"#content-section-item\" data-toggle=\"collapse\"\u003eTABLE OF CONTENTS\u003c\/h2\u003e\n\u003cdiv class=\"collapse\" id=\"content-section-item\"\u003e\n\u003cp\u003ePREFACE ix\u003c\/p\u003e\n\u003cp\u003eABOUT THE COMPANION WEBSITE xiii\u003c\/p\u003e\n\u003cp\u003e1 THE CHANGING LANDSCAPE OF PROJECT MANAGEMENT 1\u003c\/p\u003e\n\u003cp\u003eCHAPTER OVERVIEW 1\u003c\/p\u003e\n\u003cp\u003e1.0 INTRODUCTION 1\u003c\/p\u003e\n\u003cp\u003e1.1 EXECUTIVE VIEW OF PROJECT MANAGEMENT 2\u003c\/p\u003e\n\u003cp\u003e1.2 COMPLEX PROJECTS 5\u003c\/p\u003e\n\u003cp\u003e1.3 GLOBAL PROJECT MANAGEMENT 12\u003c\/p\u003e\n\u003cp\u003e1.4 PROJECT MANAGEMENT METHODOLOGIES AND FRAMEWORKS 14\u003c\/p\u003e\n\u003cp\u003e1.5 THE NEED FOR EFFECTIVE GOVERNANCE 20\u003c\/p\u003e\n\u003cp\u003e1.6 ENGAGEMENT PROJECT MANAGEMENT 20\u003c\/p\u003e\n\u003cp\u003e1.7 CUSTOMER RELATIONS MANAGEMENT 22\u003c\/p\u003e\n\u003cp\u003e1.8 OTHER DEVELOPMENTS IN PROJECT MANAGEMENT 23\u003c\/p\u003e\n\u003cp\u003e1.9 A NEW LOOK AT DEFINING PROJECT SUCCESS 24\u003c\/p\u003e\n\u003cp\u003e1.10 THE GROWTH OF PAPERLESS PROJECT MANAGEMENT 30\u003c\/p\u003e\n\u003cp\u003e1.11 PROJECT MANAGEMENT MATURITY AND METRICS 31\u003c\/p\u003e\n\u003cp\u003e1.12 PROJECT MANAGEMENT BENCHMARKING AND METRICS 35\u003c\/p\u003e\n\u003cp\u003e1.13 CONCLUSIONS 41\u003c\/p\u003e\n\u003cp\u003e2 THE DRIVING FORCES FOR BETTER METRICS 43\u003c\/p\u003e\n\u003cp\u003eCHAPTER OVERVIEW 43\u003c\/p\u003e\n\u003cp\u003e2.0 INTRODUCTION 43\u003c\/p\u003e\n\u003cp\u003e2.1 STAKEHOLDER RELATIONS MANAGEMENT 44\u003c\/p\u003e\n\u003cp\u003e2.2 PROJECT AUDITS AND THE PMO 55\u003c\/p\u003e\n\u003cp\u003e2.3 INTRODUCTION TO SCOPE CREEP 56\u003c\/p\u003e\n\u003cp\u003e2.4 PROJECT HEALTH CHECKS 64\u003c\/p\u003e\n\u003cp\u003e2.5 MANAGING DISTRESSED PROJECTS 69\u003c\/p\u003e\n\u003cp\u003e3 METRICS 83\u003c\/p\u003e\n\u003cp\u003eCHAPTER OVERVIEW 83\u003c\/p\u003e\n\u003cp\u003e3.0 INTRODUCTION 83\u003c\/p\u003e\n\u003cp\u003e3.1 PROJECT MANAGEMENT METRICS: THE EARLY YEARS 84\u003c\/p\u003e\n\u003cp\u003e3.2 PROJECT MANAGEMENT METRICS: CURRENT VIEW 87\u003c\/p\u003e\n\u003cp\u003e3.3 METRICS MANAGEMENT MYTHS 88\u003c\/p\u003e\n\u003cp\u003e3.4 SELLING EXECUTIVES ON A METRICS MANAGEMENT PROGRAM 89\u003c\/p\u003e\n\u003cp\u003e3.5 UNDERSTANDING METRICS 91\u003c\/p\u003e\n\u003cp\u003e3.6 CAUSES FOR LACK OF SUPPORT FOR METRICS MANAGEMENT 95\u003c\/p\u003e\n\u003cp\u003e3.7 USING METRICS IN EMPLOYEE PERFORMANCE REVIEWS 96\u003c\/p\u003e\n\u003cp\u003e3.8 CHARACTERISTICS OF A METRIC 97\u003c\/p\u003e\n\u003cp\u003e3.9 METRIC CATEGORIES AND TYPES 99\u003c\/p\u003e\n\u003cp\u003e3.10 SELECTING THE METRICS 101\u003c\/p\u003e\n\u003cp\u003e3.11 SELECTING A METRIC\/KPI OWNER 105\u003c\/p\u003e\n\u003cp\u003e3.12 METRICS AND INFORMATION SYSTEMS 106\u003c\/p\u003e\n\u003cp\u003e3.13 CRITICAL SUCCESS FACTORS 106\u003c\/p\u003e\n\u003cp\u003e3.14 METRICS AND THE PMO 109\u003c\/p\u003e\n\u003cp\u003e3.15 METRICS AND PROJECT OVERSIGHT\/GOVERNANCE 112\u003c\/p\u003e\n\u003cp\u003e3.16 METRICS TRAPS 113\u003c\/p\u003e\n\u003cp\u003e3.17 PROMOTING THE METRICS 114\u003c\/p\u003e\n\u003cp\u003e3.18 CHURCHILL DOWNS INCORPORATED’S PROJECT PERFORMANCE MEASUREMENT APPROACHES 114\u003c\/p\u003e\n\u003cp\u003e4 KEY PERFORMANCE INDICATORS 121\u003c\/p\u003e\n\u003cp\u003eCHAPTER OVERVIEW 121\u003c\/p\u003e\n\u003cp\u003e4.0 INTRODUCTION 121\u003c\/p\u003e\n\u003cp\u003e4.1 THE NEED FOR KPIS 122\u003c\/p\u003e\n\u003cp\u003e4.2 USING THE KPIS 126\u003c\/p\u003e\n\u003cp\u003e4.3 THE ANATOMY OF A KPI 128\u003c\/p\u003e\n\u003cp\u003e4.4 KPI CHARACTERISTICS 129\u003c\/p\u003e\n\u003cp\u003e4.5 CATEGORIES OF KPIS 133\u003c\/p\u003e\n\u003cp\u003e4.6 KPI SELECTION 134\u003c\/p\u003e\n\u003cp\u003e4.7 KPI MEASUREMENT 140\u003c\/p\u003e\n\u003cp\u003e4.8 KPI INTERDEPENDENCIES 142\u003c\/p\u003e\n\u003cp\u003e4.9 KPIS AND TRAINING 144\u003c\/p\u003e\n\u003cp\u003e4.10 KPI TARGETS 145\u003c\/p\u003e\n\u003cp\u003e4.11 UNDERSTANDING STRETCH TARGETS 148\u003c\/p\u003e\n\u003cp\u003e4.12 KPI FAILURES 149\u003c\/p\u003e\n\u003cp\u003e4.13 KPIS AND INTELLECTUAL CAPITAL 151\u003c\/p\u003e\n\u003cp\u003e4.14 KPI BAD HABITS 154\u003c\/p\u003e\n\u003cp\u003e4.15 BRIGHTPOINT CONSULTING, INC.--DASHBOARD DESIGN: KEY PERFORMANCE INDICATORS AND METRICS 159\u003c\/p\u003e\n\u003cp\u003e5 VALUE-BASED PROJECT MANAGEMENT METRICS 169\u003c\/p\u003e\n\u003cp\u003eCHAPTER OVERVIEW 169\u003c\/p\u003e\n\u003cp\u003e5.0 INTRODUCTION 169\u003c\/p\u003e\n\u003cp\u003e5.1 VALUE OVER THE YEARS 171\u003c\/p\u003e\n\u003cp\u003e5.2 VALUES AND LEADERSHIP 172\u003c\/p\u003e\n\u003cp\u003e5.3 COMBINING SUCCESS AND VALUE 175\u003c\/p\u003e\n\u003cp\u003e5.4 RECOGNIZING THE NEED FOR VALUE METRICS 178\u003c\/p\u003e\n\u003cp\u003e5.5 THE NEED FOR EFFECTIVE MEASUREMENT TECHNIQUES 181\u003c\/p\u003e\n\u003cp\u003e5.6 CUSTOMER\/STAKEHOLDER IMPACT ON VALUE METRICS 187\u003c\/p\u003e\n\u003cp\u003e5.7 CUSTOMER VALUE MANAGEMENT 188\u003c\/p\u003e\n\u003cp\u003e5.8 THE RELATIONSHIP BETWEEN PROJECT MANAGEMENT AND VALUE 193\u003c\/p\u003e\n\u003cp\u003e5.9 BACKGROUND OF METRICS 197\u003c\/p\u003e\n\u003cp\u003e5.10 SELECTING THE RIGHT METRICS 204\u003c\/p\u003e\n\u003cp\u003e5.11 THE FAILURE OF TRADITIONAL METRICS AND KPIS 207\u003c\/p\u003e\n\u003cp\u003e5.12 THE NEED FOR VALUE METRICS 207\u003c\/p\u003e\n\u003cp\u003e5.13 CREATING A VALUE METRIC 208\u003c\/p\u003e\n\u003cp\u003e5.14 PRESENTING THE VALUE METRIC IN A DASHBOARD 215\u003c\/p\u003e\n\u003cp\u003e5.15 INDUSTRY EXAMPLES OF VALUE METRICS 216\u003c\/p\u003e\n\u003cp\u003e5.16 USE OF CRISIS DASHBOARDS FOR OUT-OFRANGE VALUE ATTRIBUTES 222\u003c\/p\u003e\n\u003cp\u003e5.17 ESTABLISHING A METRICS MANAGEMENT PROGRAM 223\u003c\/p\u003e\n\u003cp\u003e5.18 USING VALUE METRICS FOR FORECASTING 225\u003c\/p\u003e\n\u003cp\u003e5.19 METRICS AND JOB DESCRIPTIONS 226\u003c\/p\u003e\n\u003cp\u003e5.20 GRAPHICAL REPRESENTATION OF METRICS 227\u003c\/p\u003e\n\u003cp\u003e5.21 CREATING A PROJECT VALUE BASELINE 239\u003c\/p\u003e\n\u003cp\u003e6 DASHBOARDS 247\u003c\/p\u003e\n\u003cp\u003eCHAPTER OVERVIEW 247\u003c\/p\u003e\n\u003cp\u003e6.0 INTRODUCTION 247\u003c\/p\u003e\n\u003cp\u003e6.1 DOES EVERYONE KNOW WHAT A DASHBOARD REALLY IS? 252\u003c\/p\u003e\n\u003cp\u003e6.2 HOW WE PROCESS DASHBOARD INFORMATION 256\u003c\/p\u003e\n\u003cp\u003e6.3 DASHBOARD CORE ATTRIBUTES 256\u003c\/p\u003e\n\u003cp\u003e6.4 THE MEANING OF INFORMATION 257\u003c\/p\u003e\n\u003cp\u003e6.5 TRAFFIC LIGHT DASHBOARD REPORTING 259\u003c\/p\u003e\n\u003cp\u003e6.6 DASHBOARDS AND SCORECARDS 261\u003c\/p\u003e\n\u003cp\u003e6.7 CREATING A DASHBOARD IS A LOT LIKE ONLINE DATING 264\u003c\/p\u003e\n\u003cp\u003e6.8 BENEFITS OF DASHBOARDS 266\u003c\/p\u003e\n\u003cp\u003e6.9 IS YOUR BI TOOL FLEXIBLE ENOUGH? 267\u003c\/p\u003e\n\u003cp\u003e6.10 FOUR EASY STEPS TO IMPLEMENTING A SUCCESSFUL BUSINESS INTELLIGENCE SOLUTION 270\u003c\/p\u003e\n\u003cp\u003e6.11 RULES FOR DASHBOARDS 275\u003c\/p\u003e\n\u003cp\u003e6.12 THE SEVEN DEADLY SINS OF DASHBOARD DESIGN AND WHY THEY SHOULD BE AVOIDED 275\u003c\/p\u003e\n\u003cp\u003e6.13 BRIGHTPOINT CONSULTING, INC.: DESIGNING EXECUTIVE DASHBOARDS 278\u003c\/p\u003e\n\u003cp\u003e6.14 ALL THAT GLITTERS IS NOT GOLD 287\u003c\/p\u003e\n\u003cp\u003e6.15 USING EMOTICONS 310\u003c\/p\u003e\n\u003cp\u003e6.16 MISLEADING INDICATORS 311\u003c\/p\u003e\n\u003cp\u003e6.17 AGILE AND SCRUM METRICS 313\u003c\/p\u003e\n\u003cp\u003e6.18 DATA WAREHOUSES 333\u003c\/p\u003e\n\u003cp\u003e6.20 TEAMQUEST CORPORATION 340\u003c\/p\u003e\n\u003cp\u003e6.21 A SIMPLE TEMPLATE 360\u003c\/p\u003e\n\u003cp\u003e6.22 SUMMARY OF DASHBOARD DESIGN REQUIREMENTS 360\u003c\/p\u003e\n\u003cp\u003e6.23 DASHBOARD LIMITATIONS 367\u003c\/p\u003e\n\u003cp\u003e6.24 THE DASHBOARD PILOT RUN 370\u003c\/p\u003e\n\u003cp\u003e6.25 EVALUATING DASHBOARD VENDORS 371\u003c\/p\u003e\n\u003cp\u003e6.26 NEW DASHBOARD APPLICATIONS 372\u003c\/p\u003e\n\u003cp\u003e7 DASHBOARD APPLICATIONS 375\u003c\/p\u003e\n\u003cp\u003eCHAPTER OVERVIEW 375\u003c\/p\u003e\n\u003cp\u003e7.0 INTRODUCTION 375\u003c\/p\u003e\n\u003cp\u003e7.1 DASHBOARDS IN ACTION: DUNDAS DATA VISUALIZATION 376\u003c\/p\u003e\n\u003cp\u003e7.2 DASHBOARDS IN ACTION: PIE 376\u003c\/p\u003e\n\u003cp\u003e7.3 PIE OVERVIEW 388\u003c\/p\u003e\n\u003cp\u003e7.4 DASHBOARDS IN ACTION: INTERNATIONAL INSTITUTE FOR LEARNING 403\u003c\/p\u003e\n\u003cp\u003e8 THE PORTFOLIO MANAGEMENT PMO AND METRICS 407\u003c\/p\u003e\n\u003cp\u003eCHAPTER OVERVIEW 407\u003c\/p\u003e\n\u003cp\u003e8.0 INTRODUCTION 407\u003c\/p\u003e\n\u003cp\u003e8.1 CRITICAL QUESTIONS 408\u003c\/p\u003e\n\u003cp\u003e8.2 VALUE CATEGORIES 408\u003c\/p\u003e\n\u003cp\u003e8.3 PORTFOLIO METRICS 410\u003c\/p\u003e\n\u003cp\u003e8.4 MEASUREMENT TECHNIQUES AND METRICS 411\u003c\/p\u003e\n\u003cp\u003e8.5 THE GROWTH OF PORTFOLIO METRICS 413\u003c\/p\u003e\n\u003cp\u003e8.6 METRICS FOR MEASURING INTANGIBLES 415\u003c\/p\u003e\n\u003cp\u003e8.7 THE NEED FOR STRATEGIC METRICS 418\u003c\/p\u003e\n\u003cp\u003e8.8 CRISIS DASHBOARDS 421\u003c\/p\u003e\n\u003cp\u003eINDEX 425\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"collapse\" id=\"content-section-item\"\u003e\n\u003cp\u003e\u003cstrong\u003eABOUT THE AUTHOR\u003c\/strong\u003e\u003cbr\u003eHAROLD KERZNER, PHD, is Senior Executive Director for Project Management at the International Institute for Learning, Inc. (IIL), a global learning solutions company offering professional training and consulting services worldwide. Dr. Kerzner's profound effect on the project management industry inspired IIL to establish, in coordination with the Project Management Institute (PMI), the Kerzner International Project Manager of the Year Award, which is presented to a distinguished PMP® credential holder or global equivalent each year.\u003cbr\u003e\u003cbr\u003eINTERNATIONAL INSTITUTE FOR LEARNING, INC. (IIL) is a global leader in professional training and comprehensive consulting services in the areas of project, program, and portfolio management, PRINCE2®, ITIL, Business Analysis, Microsoft® Office Project and Project Server, and Lean Six Sigma. IIL is an IIBA-endorsed education provider, a PMI® charter global registered education provider, and a member of PMI's Silver Alliance Circle and their Corporate Council.\u003c\/p\u003e\n\u003cp\u003e \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e \u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"page-section\" id=\"content-section\"\u003e\n\u003cdiv class=\"page-section-content\" style=\"text-align: left;\"\u003e\n\u003cdiv class=\"collapse\" id=\"content-section-item\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv id=\"similarities_feature_div\" class=\"celwidget\" data-feature-name=\"similarities\" data-csa-c-id=\"f05fdc-26r1jl-v5nlvi-fcpmd9\" data-cel-widget=\"similarities_feature_div\" data-mce-fragment=\"1\"\u003e\n\u003cdiv class=\"celwidget\" data-csa-c-id=\"yaxzt2-nyo184-ky4ij0-uknyle\" data-cel-widget=\"sims-consolidated-1_csm_instrumentation_wrapper\" data-mce-fragment=\"1\" cel_widget_id=\"sims-consolidated-1_csm_instrumentation_wrapper\"\u003e\n\u003cdiv class=\"celwidget pd_rd_w-OyxkH pf_rd_p-6b3eefea-7b16-43e9-bc45-2e332cbf99da pf_rd_r-NC22MC8ZYH4WHD6YDHV9 pd_rd_r-aef32571-4181-4c7a-abac-7617fe13765d pd_rd_wg-wgxb0 c-f\" data-csa-c-content-id=\"amzn1.sym.6b3eefea-7b16-43e9-bc45-2e332cbf99da\" data-csa-c-slot-id=\"product-bundle-1\" data-csa-c-type=\"widget\" data-csa-c-painter=\"p13n-desktop-sims-fbt-cards\" data-csa-c-id=\"kkioka-5htnqn-hucmr9-c20ka\" data-cel-widget=\"p13n-desktop-sims-fbt_DPSims_0\" data-mce-fragment=\"1\" cel_widget_id=\"p13n-desktop-sims-fbt_DPSims_0\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Bookread","offers":[{"title":"PDF","offer_id":56754676760907,"sku":null,"price":35.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1031\/1204\/8971\/files\/bestarchitecturesoftware.jpg?v=1773063529","url":"https:\/\/bookread.io\/products\/copy-of-project-management-metrics-kpis-and-dashboards-a-guide-to-measuring-and-monitoring-project-performance-3rd-edition-and-4th-edition","provider":"bookread","version":"1.0","type":"link"}