{"product_id":"the-frontline-enablement-playbook-equip-your-deskless-workforce-to-power-organizational-performance","title":"The Frontline Enablement Playbook: Equip Your Deskless Workforce to Power Organizational Performance","description":"\u003cdiv class=\"a-fixed-left-grid\"\u003e\n\u003cdiv class=\"a-fixed-left-grid-inner\"\u003e\n\u003cdiv class=\"a-fixed-left-grid-col a-col-right\" id=\"ppdFixedGridRightColumn\"\u003e\n\u003cdiv data-cel-widget=\"bookDescription_feature_div\" data-csa-c-id=\"nfw2zl-6ccvkj-5gdra7-j567wk\" data-feature-name=\"bookDescription\" class=\"celwidget\" id=\"bookDescription_feature_div\"\u003e\n\u003cdiv class=\"a-expander-collapsed-height a-row a-expander-container a-spacing-base a-expander-partial-collapse-container\" data-a-expander-collapsed-height=\"140\" data-a-expander-name=\"book_description_expander\"\u003e\n\u003cdiv class=\"a-expander-content a-expander-partial-collapse-content\" aria-expanded=\"false\"\u003e\n\u003cdiv data-csa-c-id=\"4j6ydo-7m6x57-99vl4d-qtmvd8\" data-cel-widget=\"bookDescription_feature_div\" data-csa-c-is-in-initial-active-row=\"false\" data-csa-c-asin=\"0357714970\" data-csa-c-slot-id=\"bookDescription_feature_div\" data-csa-c-content-id=\"bookDescription\" data-csa-c-type=\"widget\" data-feature-name=\"bookDescription\" class=\"celwidget\" id=\"bookDescription_feature_div\"\u003e\n\u003cdiv class=\"a-expander-collapsed-height a-row a-expander-container a-spacing-base a-expander-partial-collapse-container\" data-a-expander-collapsed-height=\"280\" data-a-expander-name=\"book_description_expander\"\u003e\n\u003cdiv class=\"a-expander-content a-expander-partial-collapse-content\" data-expanded=\"false\"\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"a-text-bold\"\u003eEvery Shift Counts\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eFrontline employees turn strategy into action. From grocery clerks and delivery drivers to construction workers and restaurant servers, the frontline makes up 80 percent of the global workforce. But when they are overlooked and under-supported, execution suffers, turnover rises, and business performance declines.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003c\/span\u003e\u003cspan\u003e is a comprehensive guide for L\u0026amp;D, HR, and operations teams focused on improving performance across the deskless workforce. Drawing on 25 years of hands-on experience and insights from more than 50 global contributors—including Matthew Daniel, Chad Udell, and Gina Jeneroux—JD Dillon outlines practical ways to improve onboarding, training, communication, compliance, recognition, career development, and everyday readiness.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eInside, you'll dive deep into six parts that redefine frontline support:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"a-unordered-list a-vertical\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eUnderstanding who frontline workers really are—and what they need\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eArchitecting a modern enablement ecosystem\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eEmpowering frontline managers to empower their employees\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eHelping frontline workers do a great job today\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eFostering future opportunities for development\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eEvolving your entire strategy to get that all-important buy-in\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eAre you struggling to improve day-to-day execution across frontline teams? Are location managers burning out under constant pressure? Are you trying to figure out how AI can help frontline teams hit daily targets?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003c\/span\u003e\u003cspan\u003e will give you the tools to unlock employee potential by ensuring every team member has the capability, confidence, and support to do their best every shift.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv data-cel-widget=\"editorialReviews_feature_div\" data-csa-c-id=\"rrsl29-efxzw2-cvyays-b6lit5\" data-csa-c-is-in-initial-active-row=\"false\" data-csa-c-asin=\"\" data-csa-c-slot-id=\"editorialReviews_feature_div\" data-csa-c-content-id=\"editorialReviews\" data-csa-c-type=\"widget\" data-feature-name=\"editorialReviews\" class=\"celwidget\" id=\"editorialReviews_feature_div\"\u003e\n\u003cdiv class=\"a-section a-spacing-small a-padding-base\"\u003e\n\u003ch3\u003e\u003cspan\u003eReview\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv class=\"a-section a-spacing-small a-padding-small\"\u003e\n\u003cp\u003e\u003cspan\u003e“WOW! \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003c\/span\u003e\u003cspan\u003e shows what it truly means to put the frontline first. Grounded in real-life experience, it’s a game-changer for anyone committed to building a stronger, more resilient workplace for everyone.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Shannon Davis, Talent Development Manager, MAREK\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“At last, a resource that reflects the unique realities of frontline work. \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003c\/span\u003e\u003cspan\u003e rethinks onboarding, training, and communication through the frontline lens, giving HR, L\u0026amp;D, and leadership practical tools to drive results today while preparing the next generation of leaders.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Sue Kasko, Senior Director, Talent Development, 84 Lumber\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“I wish I had \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003c\/span\u003e\u003cspan\u003e 10 years ago. I’ve spent years accountable for the performance of a large, dispersed frontline workforce, and I’ve seen how hard it is to break enablement down into what truly matters and earn sustained buy-in from HR and business leaders. This book delivers the practical tools to build capable, productive frontline teams that strengthen the business and brand.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Eileen MacDonald Cooke, Talent Executive\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“JD Dillon demystifies the long-neglected frontline workforce and what it truly takes to support them, bringing practical solutions with deep experience, passion, and aplomb. This is imperative reading for any CLO, CHRO, or CEO accountable for building skills that drive real performance.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Lori Niles-Hofmann, EdTech and AI Learning Strategist, 8Levers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“In \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003c\/span\u003e\u003cspan\u003e, JD Dillon delivers the definitive guide on frontline performance, blending tried-and-true frameworks with real-world case studies and expert insights from across the field.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Susan Manos, (Retired) Director, Global Learning and Development, Corporate Quality Assurance, Procter \u0026amp; Gamble\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“For years, I’ve seen JD Dillon’s dedication to improving the frontline experience up close. This book is exactly what you’d expect from him—practical, human, and relentlessly focused on solving real frontline problems while celebrating the people who do the work.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Brian Richardson, Founder and CEO, Richardson Consulting Group\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“If you’re responsible for a frontline workforce and frustrated by training programs and tools that ignore how the job really gets done, this is the book you need. JD delivers practical guidance for developing managers and teams, grounded in the real experiences of those who keep organizations running.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Alicia Noddings, Chief Talent Officer, Hair Saloon for Men\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“JD truly understands frontline workers and managers, along with their realities and goals. He gives enablement leaders practical ways to support the frontline with empathy while working within today’s systems and planning for what comes next.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—John Parsell, Learning Strategy and Enablement Leader\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“This book reframes enablement for the AI era in a way leaders will recognize as both overdue and deeply practical. JD shows how AI becomes a true force multiplier—shifting enablement from static training to real-time performance support—while keeping trust, accuracy, and the human experience at the center.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Jennifer Baker, Founder, JenInAI; Director of Talent and Leadership Development, Foot Locker\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“Deeply human and grounded in rigorous research and real-world experience, The Frontline Enablement Playbook is a masterclass that delivers global, pragmatic insights through vivid storytelling. It serves as an essential, holistic guide for operations and learning leaders focused on real-world results.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Drew McGuire, Director, Capability Group\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“JD’s lived frontline experience is the foundation for this comprehensive guide. It’s a must-read for any organization that wants to connect with its frontline workforce and grow its business.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Kit Campoy, Retail Leadership SME; Author, \u003cspan class=\"a-text-italic\"\u003eThe Retail Leader’s Field Guide\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“In a world that’s cluttered, chaotic, and constantly changing, \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003cspan\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eoffers practical ways to help frontline employees learn, grow, and succeed. This book invites everyone—regardless of role or function—to ditch the corporate jargon and think about the frontline experience more holistically.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—Rachel Horwitz, Senior Director, Human Resources, Princess Cruises\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“\u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003c\/span\u003e\u003cspan\u003e is a must-read for anyone serious about supporting the people who keep our organizations running. Every contributor offers practical solutions that leaders can act on today, grounded in the real-world challenges facing frontline workers.”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e—David Kelly, Former Chairman and CEO, Learning Guild\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003e\u003cspan\u003eAbout the Author\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv class=\"a-section a-spacing-small a-padding-small\"\u003e\n\u003cp\u003e\u003cspan class=\"a-text-bold\"\u003eJD Dillon\u003c\/span\u003e\u003cspan\u003e began his career on the frontline, gaining firsthand experience leading teams in theme parks, movie theaters, and contact centers. These roles shaped his understanding of how people learn, perform, and succeed in fast-paced business environments. Over the past 25 years, JD has become a leading voice in frontline enablement. He has worked in operations and talent development roles with global organizations, including Disney, AMC, Kaplan, and Axonify. JD continues to shape technology, content, and services used by millions of frontline workers around the world in industries like retail, grocery, food service, hospitality, logistics, financial services, and more. A popular keynote speaker, prolific creator, and author of \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Modern Learning Ecosystem\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eThe Frontline Enablement Playbook\u003c\/span\u003e\u003cspan\u003e, JD advises organizations on frontline performance strategy, ecosystem architecture, and AI-enabled solutions that help people do their best work every day. JD lives in Orlando, Florida and is an avid Philadelphia Flyers fan. Learn more about his work at LearnGeek.co.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-cel-widget=\"btfSubNavDesktopCopy\" data-csa-c-id=\"i5xcys-akft0e-twv354-h6guov\" data-csa-c-is-in-initial-active-row=\"false\" data-csa-c-asin=\"\" data-csa-c-slot-id=\"btfSubNavDesktop_feature_div\" data-csa-c-content-id=\"btfSubNavDesktop\" data-csa-c-type=\"widget\" data-feature-name=\"btfSubNavDesktop\" class=\"celwidget\" id=\"btfSubNavDesktopCopy\"\u003e\n\u003cdiv data-csa-c-id=\"9tt9h1-a4xenn-vphjuu-hl4lqd\" role=\"navigation\" class=\"a-row a-size-base btf-sub-nav-desktop-product-info-wrapper persistent-header\" data-csa-c-type=\"widget\" data-csa-c-slot-id=\"btf-sub-nav-desktop-dpx-widget\" data-csa-c-content-id=\"btf-sub-nav-desktop-desktop-dpx-widget\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv data-csa-c-id=\"9tt9h1-a4xenn-vphjuu-hl4lqd\" role=\"navigation\" class=\"a-row a-size-base btf-sub-nav-desktop-product-info-wrapper persistent-header\" data-csa-c-type=\"widget\" data-csa-c-slot-id=\"btf-sub-nav-desktop-dpx-widget\" data-csa-c-content-id=\"btf-sub-nav-desktop-desktop-dpx-widget\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-cel-widget=\"detailBullets_feature_div\" data-csa-c-id=\"qpho0b-hh2kc2-8jl1qa-eeodhz\" data-csa-c-is-in-initial-active-row=\"false\" data-csa-c-asin=\"\" data-csa-c-slot-id=\"detailBullets_feature_div\" data-csa-c-content-id=\"detailBullets\" data-csa-c-type=\"widget\" data-feature-name=\"detailBullets\" class=\"celwidget\" id=\"detailBullets_feature_div\"\u003e\n\u003cdiv data-cel-widget=\"detailBulletsWrapper_feature_div\" class=\"a-section feature detail-bullets-wrapper bucket\" data-template-name=\"detailBullets\" data-feature-name=\"detailBullets\" id=\"detailBulletsWrapper_feature_div\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eBOOKREAD™ 5-STEP SATISFACTION GUARANTEE\u003c\/b\u003e\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003e1. No Risk, 30-Day Money-Back Guarantee. \u003cbr\u003e2. instant download. No surprises or hidden fees.\u003cbr\u003e3. Safe Payments via Credit\/Debit Card or PayPal® \u003cbr\u003e4. McAfee™ and SSL secured shopping cart.\u003cbr\u003e5. lifetime customer support.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Bookread","offers":[{"title":"PDF","offer_id":57498083590475,"sku":null,"price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1031\/1204\/8971\/files\/81Wn82nwcfL._SL1500.jpg?v=1780424619","url":"https:\/\/bookread.io\/products\/the-frontline-enablement-playbook-equip-your-deskless-workforce-to-power-organizational-performance","provider":"bookread","version":"1.0","type":"link"}