Refund policy

Last updated: 03/10/2026

Thank you for shopping at Bookread.

Because our products are digital goods delivered instantly after purchase, please read our refund policy carefully before completing your order.

Digital Products

All products sold on Bookread are digital downloads, including but not limited to:

  • eBooks (PDF)

  • Digital guides

  • Software files

  • Trading tools

  • Educational materials

Once a digital product has been downloaded or accessed, it is considered delivered.

For this reason, all sales are generally final and non-refundable.

Exceptions

We may offer a refund in the following situations:

• The product file is corrupted or cannot be downloaded
• The product is significantly different from the description
• You were charged multiple times for the same product
• A technical issue on our side prevented access to the product

If any of these issues occur, please contact us and we will review your request.

Refund Request Period

Refund requests must be submitted within 7 days of the purchase date.

After this period, we may not be able to process your request.

How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your order number

  • The email used for purchase

  • A description of the issue

  • Screenshots if applicable

Contact us at:

Email: contact@bookread.live

Our team will review your request and respond within 1–3 business days.

Unauthorized Refunds / Chargebacks

If a chargeback is initiated without contacting us first, we reserve the right to:

  • Suspend access to purchased products

  • Block future purchases

We encourage customers to contact our support team first so we can resolve the issue quickly.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page.